Trust & safety
Before we work with a clinic or show a Verified badge, our team completes 4 checks on the clinic and its doctors. We check every license, review experience, confirm the services on offer, and set up one authorized contact person at the clinic. This page explains each step, and exactly what the badge means and doesn’t mean.
A Verified Badge Means
We check every clinic through the same 4 steps before it can carry a Verified badge. A clinic that doesn’t complete all 4 doesn’t get the badge, and our coordinators don’t work with it.
We confirm that the clinic and its doctors hold every license required to treat international patients in their country.
We look at how long the clinic has operated and how many years its doctors have worked in their specialty.
We review exactly what the clinic offers and what’s included, so the information on our site matches what you actually receive.
Each verified clinic names one authorized person who works only with our team. They know every detail of how your treatment runs, coordinate it with us from planning through follow-up, and keep the clinic’s information up to date.
Verification is a check on credentials. It is not a guarantee of your results.
A check on credentials, not a guarantee of results
A verified clinic has completed all 4 steps. A verified doctor has passed our license and experience checks. The date of the last check is shown on every profile, and your coordinator only works with verified clinics.
These profiles are built from public information so you can compare your options in one place. The clinic or doctor hasn’t completed our 4 steps yet. If you’d like to be treated somewhere without the badge, ask your coordinator whether it can be verified first.
No. Verification is a credentials check. Clinics can’t pay to get the badge or to skip a step.
It doesn’t receive a Verified badge, and our coordinators don’t work with it. If a verified clinic later stops meeting a requirement, for example if a license expires, it loses the badge until the issue is fixed.
