How it works
Your Journey, Step by Step
From your first message to your last check-in at home, the same coordinator is with you. Here is what you do, what we do, and which of our promises applies at each step.
Our promises
What Can You Count On from Hollywood Patient Care?
Three things: one coordinator for your whole journey, doctors and clinics we have checked before we work with them, and your price in writing before you pay. Each one also has limits, and we explain them here.
Your Personal Coordinator
A named coordinator handles your case, from your first message to your follow-up at home.
Your coordinator organizes your care. They are not a doctor and do not give medical advice.
Verified Doctors and Clinics
We work only with clinics we have verified. Before we mark a doctor or clinic as Verified, we check their license, specialist training and accreditations against official sources.
Verification confirms credentials. It can’t predict the result of your treatment.
Your Price in Writing
Before you pay anything, you receive your price and exactly what it includes, in writing. Deposit and refund terms are explained before you book.
Flights and personal expenses are not included in your treatment price.
Cost
What Will You Pay, and What Is Free?
You pay for your treatment package, at the price confirmed in writing before you book, plus your flights. Hollywood Patient Care’s coordination service costs you nothing, and booking is your choice.
- Price confirmed in writing
- Our service costs you nothing
- Booking is your choice
What You Pay
- Your treatment package: the clinic’s price, confirmed in writing before you book
- Your flights: book them yourself, or we can arrange them for a fee
- Personal expenses during your trip
Our Service, at No Charge to You
- Talking to a coordinator
- Written quotes from verified clinics
- Planning your hotel, transfers and interpreter
- Staying in touch after you’re home
How we’re paid: the clinics we work with pay us, not patients. This doesn’t affect which doctors and clinics we show first: verified ones come first.
Where Our Job Stops and Your Doctor’s Begins
We coordinate your care. Your doctor makes every medical decision.
What We Do
- Be your one point of contact, start to finish
- Check doctors and clinics before we list them as Verified
- Collect written quotes and explain what’s included
- Plan your trip: hotel, transfers and an interpreter
- Stay in touch after you’re home
What Your Doctor Does
- Examines you and assesses your case
- Decides whether a treatment is right for you
- Performs your treatment and manages your medical care
Hollywood Patient Care does not give medical advice or make medical decisions.
Before You Travel for Treatment: A Checklist
Planning ahead makes treatment abroad safer. The CDC recommends these steps for anyone traveling for medical care:
- Talk with your doctor at home first, ideally 4 to 6 weeks before you travel.
- Check your surgeon’s qualifications and the clinic’s accreditation. Accreditation helps, but it can’t promise a good result.
- Get your treatment plan, price and what’s included in writing.
- Check your health insurance. Care for complications after you return may not be covered. Consider travel health insurance that includes medical evacuation.
- Pack your medicines in their original labeled containers, with a list of your conditions, allergies and medicines.
- Ask for copies of your medical records, in English, before you fly home.
- Plan your follow-up care at home and where you’ll stay right after the procedure.
Your coordinator can help you check clinics, get your plan in writing, request your records and plan your follow-up care.
Frequently Asked Questions
How long does the whole process take?
It depends on your treatment and how quickly you decide. Getting answers and quotes can take from a few days to a few weeks. Your stay ranges from about 2 to 3 days for a hair transplant to 7 to 10 days for a rhinoplasty. Your surgeon may plan follow-up check-ins for up to a year.
Can I talk to the clinic directly?
Yes. Your coordinator sets up calls or video consultations with your surgeon before you book. We stay in the conversation, so you have one person to go back to with every question.
Who is with me during my treatment?
Your coordinator checks in with you every day, and an interpreter is with you at the clinic. Airport and clinic transfers are arranged for you. Your surgeon and the clinic’s medical team are responsible for your medical care.
What happens if something goes wrong?
During your trip, the clinic’s medical team treats you, and your coordinator stays with you, speaks with the clinic and helps arrange any extra care. We coordinate your care but don’t provide it, so the clinic’s policy decides who pays for extra care or a revision. Ask for it in writing before you book. Once you’re home, in an emergency, contact your local emergency services first.
How does follow-up work once I’m home?
Your coordinator stays in touch after you return and can set up video check-ins with your surgeon. You can send progress photos at any time. If you need an in-person exam, we can help you find a doctor near you.
What happens to my photos and medical information?
We use your photos and medical information only to help with your care. We share them only with the clinics and doctors you agree to, and we delete them if you ask us to. You can ask what we hold about you at any time.
